Shipping Costs
1.1. Shipping costs are included in the product price and covered by Xhina Official.
1.2. Customs fees, taxes, or other import charges are not included and are the responsibility of the customer, depending on the policies of the destination country.Shipping Method and Delivery Time
2.1. Currently, shipments are made only via DHL.
2.2. Products are shipped within 10 business days from the order processing date.
2.3. Products are shipped only on weekdays.Tracking
3.1. Once the product is shipped, the customer will receive a tracking number to monitor their order.Customs and Import Fees
4.1. Customs fees and import taxes are determined by the authorities of the destination country and are the customer’s responsibility.
4.2. Xhina Official does not refund any customs fees and does not accept returns for products refused due to customs charges.
4.3. Delivery times may be delayed due to customs processing. In case of delays, the customer should contact their local customs office.
